Terms & Conditions

Christmas Terms & Conditions

The below applies specifically to Christmas 2024 and by ticking the box agreeing to the Terms and Conditions when booking you understand the following:

Cancellations

In the event that the event is cancelled by the Plym Valley Railway, either by operational failure or by following Government/Local Authority advice, staff will make contact to attempt to transfer or refund tickets.

If you require the cancellation of a ticket it will be exchanged for vouchers to use over the twelve month period following Christmas. Refunds are not available. 

Changing a Service

All changes must be made prior to three days before the date of departure. It is not possible to transfer tickets within three days of departure- this is a cancellation. 

If you would like to transfer the ticket to another service please log in to your account where you can find, select and amend your tickets.  If you have created an account with us please complete the following on the ticket booking site:

Select the My Account Option (2nd image) In Order History select your tickets, organised by purchase date.

Select 'Change Date/ Time' Re-select your desired service Press Checkout Your change is complete.

If you are unable to log in please email us at plymvalleyrailway@gmail.com ensuring that you include your Booking Reference and the date and time you wish to change to- will will try our best to accommodate changes but this may not be possible. 

Reselling & Discounts 

The Plym Valley Railway reserve the right to invalidate any tickets that are deemed to have been transferred unofficially and reserve the right to request photographic ID of ticket holders.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

On the Day of Travel

Please bring along your booking reference number and/or email print out at least 30 minutes before the time of departure to ensure you are ready to board the train.

Prices are correct at time of going to press and are subject to change without notification.