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Terms & Conditions

The below applies specifically to The North Pole Express 2018 and by ticking the box you understand the following:

Cancellations

For the North Pole Express a cancellation/alteration of a booking requires an administration fee of £1.00 to ensure your request. Please visit the Digitickets homepage where there is an option to purchase a "NPE Booking Alteration/Cancellation" ticket.

In the event that the event is cancelled by the Plym Valley Railway, staff will make contact to attempt to transfer or refund tickets.

Online Booking

If you would like to transfer the ticket to another party there is a £1 administration fee. Please visit the Digitickets homepage where there is an option to purchase a "NPE Booking Alteration/Cancellation" ticket. The Plym Valley Railway reserve the right to cancel any tickets that are deemed to have been transferred without notice and can at any time request photographic ID of ticket holders.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

On the Day of Travel

Please bring along your booking reference number and/or email print out at least 30 minutes before the time of departure to ensure you are ready to board the train.

Prices are correct at time of going to press and are subject to change without notification.